FAQs

Products:
We design, use the silkscreen method to print, and embroider on T-shirts, Sweatshirts, Polo shirts, Hoodies and Hundreds of other products. See our online catalog for more options see catalog two

Basic apparel colors:
This is a listing of the basic colors that we offer. click here! We can attempt to get any color requested but it is subject to availability.

Pricing:
Custom Screen-printed garment prices are based on total quantity, the color and type of garment, how many colors in your design(s) and how many locations you print.

Embroidery prices are dependent on stitch count (how many stitches it takes to embroider your design) as well as on total quantity and the color and type of garment.

We are confident that 110% of the time our prices are the lowest on the Internet! But… if you do find a price lower than ours, we guarantee to match or beat any verifiable quote that you present us with!!!

Get a quote click here

Artwork:
We accept artwork via e-mail in the following formats: Corel Draw, Adobe Illustrator, Adobe Photoshop and others. Click here for more information.

Basic ink colors:
This is a listing of the basic ink colors that we offer. click here We can attempt to get any ink color requested but it is subject to availability.

Uploading Artwork:
If you have artwork that is too big to send via e mail this is a way to send it. It’s Easy and it allows us to use the original file. To upload click here.

Payment Options:
A 60% deposit is required to begin production, the balance shall be due and billed upon completion and shipment of your order.

We accept all major credit cards (Visa, Master Card, Discover and American Express) and debit cards bearing the Visa or Master Card emblem. Please note credit/debit card payments are processed through “Cross For You” our parent company.

Satisfaction Guarantee:
Our products are guaranteed to be first quality products, no seconds or irregulars, free from manufacturer defect. Screen-printed items are guaranteed to hold the ink through normal laundering procedure (see garment tag for instructions).

Shipping:
We normally ship via UPS ground. Delivery time varies according to state and zip code. (See click here for estimated delivery times.) Upon request we also ship UPS Next-Day, Second-Day-Air and & 3 Day-Air.

Minimums:
The minimum order for custom Embroidered and Screen-printing is 24 pieces.

Production Time:
Production time is dependent on many variables such as total quantity of pieces, how busy we are, how complicated your artwork is, etc. However we pledge to process orders in a timely manner. We do not charge extra for rush orders and will do our best to meet your deadline!

Ordering Procedure:
We have combined the best balance of automation and human supervision in our online order form. Information you will need at the time you place your order is: garment type and color, quantity, sizes, image size(s), ink color(s), preferred delivery date, credit card information, billing address, shipping address. You may upload your artwork click here or send artwork as an e-mail attachment.

Set-Up Charges:
There is NO set-up charge for Screen Printing

There is a one-time digitizing charge for Embroidery.

Reorders:
You will NEVER have to pay set-up charges on reorders, however pricing on reorders is based on total quantity you reorder. In other words if your original order was 100 units and your reorder is 50 then you can expect to pay a little more per unit. On the other hand if your reorder is for 150 units then expect to pay less per unit.

Sales Taxes:
Only California residents are subject to paying sales taxes unless you hold a valid resale permit, in which case we will require a signed resale certificate on file.
Click here for resale form (pdf).
Out of state of California are not subject to sales tax.

Nonprofit Sales Tax Exemption:
Although many nonprofit and religious organizations are exempt from federal and state income tax, there is no similar broad exemption from California sales and use tax. The IRS states that state tax applies unless there is a specific legal exemption or exclusion.